At pakgamr, we understand that trusting a platform with your personal and financial information is a serious matter. This Privacy Policy explains clearly and honestly what data we collect, why we collect it, how it is used, and the rights you hold over your own information as a pakgamr user.
Six principles that define how pakgamr approaches the privacy and security of every registered user's data.
All personal and financial data transmitted to and from pakgamr is protected using industry-standard SSL/TLS encryption. Your JazzCash and EasyPaisa transaction details, CNIC information, and account credentials are never transmitted in plain text.
pakgamr does not sell, rent, or trade your personal information to third-party marketers. Your data is your data. We share it only where strictly required for platform operation, legal compliance, or with your explicit consent.
As an internationally licensed gaming operator, pakgamr is required to collect certain user data for KYC and AML compliance. We handle this data strictly within the bounds of our licensing obligations and applicable data protection law.
Registered pakgamr users have the right to access, correct, and in certain circumstances request deletion of their personal data. Our support team is available 24/7 to handle data-related requests from Pakistani players and users globally.
We do not keep your data longer than necessary. Retention periods are defined by our regulatory obligations — typically seven years for financial transaction records — after which data is securely deleted or anonymised in line with our data management policy.
In the unlikely event of a data security incident affecting your personal information, pakgamr will notify affected users promptly and take immediate remedial action in accordance with our incident response procedures and applicable regulatory requirements.
pakgamr ("we," "us," "our," or "the Company") operates the online casino and sports betting platform accessible at pakgamr.net. We are an internationally licensed gaming operator committed to providing Pakistani players with a secure, fair, and responsible gaming environment covering cricket betting, PSL markets, slots, live dealer games, and more.
For the purposes of this Privacy Policy, pakgamr acts as the data controller — meaning we determine the purposes for which and the manner in which your personal data is processed. Any questions about this policy or your data should be directed to our support team at [email protected].
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of pakgamr.
pakgamr collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties where permitted by law. The categories of data we collect include:
pakgamr uses the personal data we collect for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Identity, contact, login data | Contract performance |
| Processing deposits and withdrawals in PKR | Financial, identity data | Contract performance |
| KYC identity verification and age checks (21+) | Identity, CNIC, date of birth | Legal obligation |
| Anti-money laundering (AML) monitoring | Financial, identity, usage data | Legal obligation |
| Fraud detection and platform security | Technical, financial, usage data | Legitimate interest |
| Customer support and complaint handling | Communications, account data | Contract performance |
| Responsible gaming monitoring and interventions | Usage, betting, session data | Legal obligation / legitimate interest |
| Personalised game and offer recommendations | Usage, preference data | Legitimate interest / consent |
| Marketing communications (where opted in) | Contact, preference data | Consent |
| Platform analytics and improvement | Technical, usage data (anonymised) | Legitimate interest |
We do not use your personal data for purposes incompatible with those listed above without first obtaining your consent or establishing a new lawful basis for doing so.
pakgamr processes personal data on the following legal grounds, depending on the nature and purpose of the processing activity:
pakgamr does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent strictly necessary:
We engage trusted third-party service providers who process data on our behalf to deliver the pakgamr platform. These include payment processors (for JazzCash, EasyPaisa, HBL, UBL, Meezan, and Visa transactions), KYC verification providers, cloud hosting infrastructure providers, customer support software providers, and analytics partners. All such providers are contractually bound to process data only as instructed by pakgamr and to maintain appropriate security standards.
We may disclose personal data to gaming regulators, law enforcement agencies, tax authorities, or other competent public bodies where required by law, court order, or our international gaming licence obligations. This includes mandatory reporting of suspicious transactions under applicable AML regulations.
In the event that pakgamr undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to how your data is processed as a result.
We may disclose data where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of pakgamr, our users, or the public — for example, in cases of suspected fraud, cheating, or platform abuse.
pakgamr uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the platform, including logging in to your pakgamr account.
pakgamr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our gaming licence obligations. The following general retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.
pakgamr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While we employ robust security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — please use a strong, unique password for your pakgamr login and never share your credentials with anyone. If you believe your account has been compromised, contact us via live chat immediately.
As a user of pakgamr, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe.
Request a copy of the personal data pakgamr holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a lawful basis to retain it. Note: regulatory retention obligations may limit this right.
Request that we limit processing of your data in certain circumstances, for example while a rectification request is being resolved.
Object to processing carried out on the basis of legitimate interest, including profiling for direct marketing purposes.
Receive a copy of data you have provided to us in a structured, commonly used, machine-readable format where technically feasible.
pakgamr's services are strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process, and additional KYC checks may be requested at any time where there is reason to question a user's age.
If you believe a minor has registered on pakgamr using falsified information, please notify us immediately via live chat or at [email protected] so that we can take prompt remedial action.
The pakgamr platform may from time to time contain references or links to third-party websites, payment processors, or service providers. This Privacy Policy applies exclusively to data processed by pakgamr and does not extend to any third-party platforms or services. pakgamr is not responsible for the privacy practices, security standards, or content of any third-party site you may access in connection with your use of our services.
We encourage you to review the privacy policy of any third-party service before providing your personal information to that service. Your interactions with third-party payment providers such as JazzCash and EasyPaisa are governed by those providers' own terms and privacy policies.
pakgamr reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, our business operations, regulatory requirements, or industry best practices. The date of the most recent revision is displayed prominently at the top of this page.
Where changes are material — meaning they could significantly affect your rights or how we use your data — we will notify registered users via email or an on-platform notification in advance of the changes taking effect. Your continued use of the pakgamr platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes.
If you have concerns about any proposed changes to this Privacy Policy, please contact our support team before the revised policy takes effect.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pakgamr, please use the following contact channels:
Now that you know exactly how pakgamr handles your personal data, log in and enjoy Pakistan's best cricket betting, PSL markets, live casino, and slot games — all secured and all in PKR. 21+ only.
21+ only. Gambling involves risk. Please play responsibly. pakgamr operates under international gaming licence regulation.